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Luxury Evaluation

Duration

3 day visit plus travel and preparation

Delegates

Up to 8 people.

Introduction

LHT would recommend up to a three day visit to evaluate why the hotel has scored below the SLH required minimum quality rating score.

This can be attributed to a number of influencing (operational) factors:

  • Lack of capital investment
  • Staffing levels
  • Clearly defined standards of performance and training
  • Staff motivation
  • Communication

Approach

LHT will take a structured approach to gain a better understanding the hotel operation by analysing:

  • Systems and procedures
  • Investment plans
  • Staff structures
  • SOP`s and training records
  • HR polices

Evaluation

LHT will also walk through the highlighted areas of the SLH Mystery Inspection report, evaluating (if relevant):

  • The key areas and shortfalls
  • Understanding the potential root causes of the shortfalls
  • Setting objectives and measurement criteria

This would normally be with the hotels owner, general manager and / or a selected group of the senior hotel management.

Conclusion

This is to review and set clear goals, objectives and time lines as part of an improvement plan.

  • LHT will produce a detailed report, training recommendations and will provide all supporting documentation.
  • The evaluation and training modules are all based on the standards outlined in the SLH Mystery Inspection Programme.