Luxury Evaluation

Introduction

LHT would recommend up to a three day visit to evaluate why the hotel has scored below the SLH required minimum quality rating score.

This can be attributed to a number of influencing (operational) factors:

• Lack of capital investment
• Staffing levels
• Clearly defined standards of performance and training
• Staff motivation
• Communication

Approach

LHT will take a structured approach to gain a better understanding the hotel operation by analysing:

• Systems and procedures
• Investment plans
• Staff structures
• SOP`s and training records
• HR polices

Evaluation

LHT will also walk through the highlighted areas of the SLH Mystery Inspection report, evaluating (if relevant):

• The key areas and shortfalls
• Understanding the potential root causes of the shortfalls
• Setting objectives and measurement criteria

This would normally be with the hotels owner, general manager and / or a selected group of the senior hotel management.

Conclusion

This is to review and set clear goals, objectives and time lines as part of an improvement plan.

• LHT will produce a detailed report, training recommendations and will provide all supporting documentation.
• The evaluation and training modules are all based on the standards outlined in the SLH Mystery Inspection Programme.

Call our team on +44 (0)207 630 0099 to discuss your requirements.

Please contact us for more information or view our other services:

• Property Improvement Plan
• Revenue Management Health Check
• Sales Development & Account Management
• Luxury Evaluation
• Customer Care Service Skills
• Reservation Skills
• Front Office Skills
• Housekeeping Skills
• Food & Beverage Skills
• Food & Beverage Sales